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Privacy Policy

What is the purpose of this document?

Longbaycamp is committed to protecting the privacy and security of your personal information. This means that we are responsible for deciding how we hold and use personal information about you. We are required under data protection legislation to notify you of the information contained in this privacy notice.

This privacy notice describes how we collect and use personal information about you in accordance with data protection laws.

It applies to all customers, potential customers, users of this website and job applicants in respect of whom we hold personal data. This notice does not form part of any contract to provide services or any other contract. We may update this notice at any time.

It is important that you read this notice, together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.

Data protection principles

We will comply with data protection law. This says that the personal information we hold about you must be:

Used lawfully, fairly and in a transparent way.

Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.

Relevant to the purposes we have told you about and limited only to those purposes.

Accurate and kept up to date.

Kept only as long as necessary for the purposes we have told you about.

Kept securely.

How may your personal information be collected?

We may collect personal information about you in a number of different ways, such as when:

you visit our websites;

register with and buy products or services from our websites;

contact us via our customer services team in regards to returning products, faulty items, and claims;

register for a product warranty or guarantee.

We may also collect personal data which is publicly available on websites. We may use third-party applications which source their data from publicly available websites.

The kind of information we may hold about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

Depending on the circumstances, we may collect, store, and use the following categories of personal information about you:

Name, address, and postcode – without this, we won't know where or whom to send your order to. We also use this information to identify whether we can deliver to you, at what cost, and via which partner route.

Email address – we can send a confirmation of your orders via email, as well as other service-related communication and may also respond this way if you have a general enquiry. If you have agreed to receive marketing communications, these may also be sent by email.

Telephone numbers – if there are any problems with your order or anything needs to be checked, we need to be able to contact you as quickly as possible.

Payment card number, expiry date, issue number, and name of the cardholder – a payment card or Paypal account is required in order to process your order. Payment card information will be retained for the duration of the time that you hold an account with us, or for no longer than 12 months from your last order. This is necessary to enable payment, process refunds, and help us monitor fraudulent activity on accounts.

Correspondence – if you contact us we may keep a record of that correspondence.

IP addresses – when you visit our site, we will automatically receive your IP address; a unique identifier for your computer or other access devices.

Username and password - if we collect these details, it is so that we can keep your information safe and have it to hand each time you visit us.

Sensitive personal data – by supplying us with any sensitive personal data, you expressly consent to us using it and sharing it with third parties so that we can provide you with the goods or services that you requested in the way set out in this Privacy Policy.

We may also collect any other personal information obtained through electronic means such as telephone recordings and emails.

Using your Information

We may need the categories of information above for the reasons set out in this section. Primarily this will be where we are taking steps at your request prior to entering into a contract and to perform a contract we have entered into with you, and in some cases, we may use your personal information to pursue legitimate interests of our own, provided your interests and fundamental rights do not override those interests.

Collecting personal information helps us better understand your needs so that we can provide you with a better service. We use your information to:

Ensure that you receive your orders – without this information, we could not get our products and services to you.

Keeping your Information Secure

We keep your information secure at all times (see below for details as to how) and you should do the same whenever you use our services or websites.

Payment card security – we use technology including Paypal and Realex to make sure that the details you provide when placing an order are kept private and secure, making shopping on our website safe. Once payment information has been received, your payment card is processed through our secure systems by only team members who have suitable access and permission.

Security – information security is very important to us and we have taken many steps to ensure that your experience with us is secure and that all of your information is kept safe. In order to prevent unauthorized access or disclosure of your information, we have put in place suitable physical, electronic and managerial procedures to protect and secure information that is collected online.

Regular archiving and deletion – we annually review and audit our procedures to ensure that they remain at the highest standards of security and only those necessary employees have access. As part of this, we will only keep personal information active for legitimate business reasons and usually delete data when it has been inactive for 12 months or longer.

Password - you should choose a password that is not obvious or known to anyone else and should never give it to a third party, as you will be responsible for all activity and charges incurred through the use of your password whether authorized by you or not.

Data Protection

If you have any questions about this privacy notice or how we handle your personal information, please contact us by email at [email protected]

Notification of Changes to this Policy

If we decide to change our Privacy Policy, we will post these changes on this website so that you know exactly what information we collect and how we use it.

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